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Smartly dressed driver holding a rear passenger door open beside a clean dark saloon car

SEND transport

SEND Transport in Warwickshire

Journeys planned around the individual passenger, with the route, vehicle, timings and any agreed passenger assistant settled before travel begins.

Overview

About SEND transport

Transport for a passenger with special educational needs or a disability works best when it is unhurried, consistent and agreed in advance. Road Buddy Transport can discuss planned journeys, regular routes and individual passenger requirements with families, schools, colleges and organisations.

Our starting point is the passenger. What time suits them, what the journey looks like from their point of view, who greets them at either end, what needs to travel with them and whether a passenger assistant should be part of the arrangement. Those questions come before anything is confirmed.

This is a planned passenger transport service. Journey support, vehicle requirements and handover arrangements are discussed and agreed before travel.

Who this suits

  • Families arranging planned journeys privately
  • Schools and colleges seeking a transport provider
  • Local authorities exploring providers for routes
  • Passengers who benefit from a predictable arrangement
  • Journeys needing an accessible vehicle
  • Routes where an agreed passenger assistant travels

Journey types

SEND journeys we can discuss

Planned school and college routes

Regular journeys to an education setting, with the same route and timings each day so the arrangement becomes familiar.

Individual passenger routes

A journey arranged for one passenger where a shared run would not be appropriate or comfortable.

Journeys with an agreed assistant

Routes where a passenger assistant has been arranged in advance to provide journey support that has been agreed beforehand.

Accessible-vehicle journeys

Travel where a wheelchair-accessible vehicle is required, arranged subject to requirements and availability.

Activity and respite journeys

Transport to regular activities, groups or planned respite arrangements, including varying weekly patterns.

Appointment journeys

Pre-arranged travel to appointments where extra time, a quieter journey or additional boarding support helps.

Vehicles and access

Vehicle and accessibility considerations

Vehicle choice follows the passenger's requirements rather than the other way round. 4, 6 and 8-seater options are available, and wheelchair-accessible vehicles can be arranged subject to requirements and availability.

A wheelchair position reduces the number of passenger seats, and an assistant travelling with the passenger takes a seat too. Working this out in advance avoids an unsuitable vehicle arriving on the first morning.

Helpful details to include

  • Collection address and destination
  • Days of the week and required times
  • Number of passengers, including any assistant
  • Whether a wheelchair-accessible vehicle is needed
  • Equipment that travels with the passenger
  • Practical boarding or access considerations

How we talk about this service

Practical information for a SEND journey

Please do not submit diagnoses, detailed medical information or safeguarding information through the website. If a journey needs that level of discussion, call us and we will talk it through properly with you, or with the school or authority involved.

Families, schools, colleges and organisations can discuss the route, schedule, vehicle and agreed journey support directly with Road Buddy Transport.

The journey plan records the practical support requested, who meets the passenger at each end and any equipment or access needs that affect the vehicle.

How booking works

Four simple steps to arrange your journey

Send your journey details and we will confirm availability and provide a price. Your journey is not booked until it has been confirmed directly by Road Buddy Transport.

  1. 1

    Send your journey details

    Use the booking request form, WhatsApp, email or a phone call to tell us where and when you need to travel.

  2. 2

    Tell us about passengers, luggage and accessibility

    Passenger numbers, luggage, mobility equipment and any assistance needed all affect which vehicle is suitable.

  3. 3

    Receive availability and an individual price

    We check availability for your date and time and reply with a price for that specific journey.

  4. 4

    Confirm the booking directly with Road Buddy Transport

    The journey is arranged once you have agreed the details and we have confirmed it back to you.

Every journey is priced individually, based on the route, timing, passenger numbers and any accessibility requirements.

Questions

SEND transport questions

What does SEND transport mean at Road Buddy Transport?

It means a planned journey arranged around an individual passenger's requirements — the route, the timings, the vehicle, who travels and whether a passenger assistant has been agreed. It is a transport arrangement, not a care or clinical service.

Do you decide eligibility for council-funded travel?

No. Eligibility and travel assistance decisions are made by the relevant local authority. We can discuss arranging a journey, and families are welcome to share our details with the authority handling their case.

What information should I send at first contact?

Practical journey information only: collection address, destination, days and times, number of passengers, vehicle or accessibility requirements and whether a passenger assistant has been agreed. Please keep diagnoses and medical detail off the public form.

Will the same driver always be used?

We understand why familiarity matters and will discuss it when planning a route, but we do not promise guaranteed continuity of driver on every journey.

Is a passenger assistant included automatically?

No. A passenger assistant can be arranged where it is required and agreed in advance. Please tell us at the outset if one is needed so it forms part of the arrangement.

Can a familiar item or equipment travel with the passenger?

Usually, yes. Tell us what travels with the passenger — equipment, a bag, a wheelchair or a walking aid — so the vehicle chosen has room for it.

Safe Journeys. Trusted Care.

Ready to arrange your journey?

Send your journey details and we will confirm availability and provide a price. Your journey is not booked until it has been confirmed directly by Road Buddy Transport.